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Old 05-02-2012, 02:34 AM
psree psree is offline
Join Date: Apr 2010
Posts: 25
psree has 10 reputation points

Hi James,

IR supports both TAS and VXML scripts with various integrations/functionalities, like CTI or agent desktop integrations using Avaya Interaction center or Avaya AES servers.

Most of the deployments are on the agent screen pop up or simple Database transactions and more complex like having real time interactions using various speech engines.

The overview of this product can be found here

The capacity will be based on what kind of scripts that will be deployed on the system, you can get more information of this when our Sales team is contacted.

I would also want you to check our latest development in this product which is Avaya Aura Experience Portal which is a VXML based server and can run multiple VXML applications

The feel of this product can be gotten from the below link.
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