Thread: alerts?
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Old 01-07-2015, 01:07 PM
mgetelephony mgetelephony is offline
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I have a VB program running continually that executes CMS scripts to generate current and prior interval information. From that information I create rolling 4hr graphical views of my skills. The graphs are stored as individual pictures by skill on a DROPBOX account. Myself and other supervisors can look at the graphs to see skill performance (acdin, abn,que'd) from any device that can access DROPBOX.

The program also monitors the CMS reports for threshold exceptions. I look for OCW, high volume, etc. The program sends txt msgs to those individuals that have been predefined for notification via email. All carriers offer email based access to the txting system. Verizon for instance is done by sending an email (txt) to <phonenumber>@vtext.com.

The program is specific to my environment but could be easily modified.
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