Thread: Call Center
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Old 01-25-2011, 10:49 AM
jimen3 jimen3 is offline
Join Date: Jan 2011
Location: Singapore
Posts: 9
jimen3 has 10 reputation points

correct, it is also like comparing a vdn report values to split skill report values. acd calls counting and timing starts when call is answered or reach a particular terminals. calls offered is not only acd calls plus abandoned calls, check cms supervisor help for you to understand more.
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