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Old 05-15-2014, 08:49 AM
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Solution Delivered How long reporting data are stored?

How long reporting data are stored?


Answer:

Default setting for reporting data: 365 days (value changed to 400 days in IPOCC9.0.3)
See also setting: Module Configuration System Reporting settings.



Default setting for task reporting data: 365 days (value changed to 400 days in IPOCC9.0.3)

See also settings: Module Configuration System Task Reports.



Note: Make sure that you export the data regularly.

For more details see: Using IP Office Contact Center Configuration Tool
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