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Old 02-27-2015, 06:37 AM
lbhardwaj lbhardwaj is offline
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Default Remove old web comm sessions

On CCMM Administration we have option to close the contact after 60 Min if its lying idle & in open state with Agent . did you explore that option ?

clearing the Session from Database is not advisable for you . may be you bring the issue in attention through Service Request .