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Old 12-14-2015, 05:10 AM
vikramsg vikramsg is offline
Join Date: Apr 2011
Posts: 30
vikramsg has 11 reputation points

You should be able to do it. The file location is D:\Avaya\Contact Center\Multimedia Server\Agent Desktop\client\Incoming.wav (this is on the CCMM Server). Make sure to take a backup of this file before modifying the file.

Also deploying this would require some exercise as well. On each agent PC, you need to update the file in the users App folder (default: %userprofile%\appdata\Local\Avaya\Agent Desktop\Sounds)

Make sure the default file format, lenght are analyzed before modifying them.
Vikram SG
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