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Old 02-06-2017, 05:13 AM
george6 george6 is offline
Join Date: Sep 2015
Posts: 28
george6 has 11 reputation points

CHAP topic channels are used when a call comes in . But it gets freed immediately. Then call gets queued on one of the queue device channel. Then if call goes to IVR queue channel is freed and IVR channel is used. or if call goes to Agent queue channel is freed. After reaching IPOCC , until a call reaches IVR or agent queue device is occupied.
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