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Old 10-22-2012, 11:14 PM
sedge sedge is offline
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Join Date: Apr 2010
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Hello etart

The Contact Centre feature on the BCM using Skill Sets is intentionally designed for call distribution to individual agents as you are currently experiencing.

To be able to broadcast as desired, then Hunt Groups could be used, however this is part of the core PBX functionality of the BCM and moves away from the Contact Centre so the Reporting package you have would not report on call handling.

I hope this helps

Regards

Steve Edge
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