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Old 11-27-2012, 01:14 PM
jhparso9476 jhparso9476 is offline
Aspiring Member
Join Date: Nov 2012
Posts: 1
jhparso9476 has 10 reputation points
Default No Music when Agent puts caller on Hold

We have an issue with one of our skills. When an agent puts a caller on hold, the calling party doesn't hear the Music On Hold.
Is this a problem or a normal behavior?
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