Thread: Ghost Calls
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Old 03-11-2015, 09:21 AM
carterbury carterbury is offline
Aspiring Member
Join Date: Mar 2015
Posts: 1
carterbury has 10 reputation points

Did anyone ever figure out this issue? I have the same problem in my environment. We also use the return destination to go to a survey. Our call recordings reflect these ghost/dead air calls. Our csr's are either heard repeating their greeting or there is absolutely nothing but a few clicks.
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