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Old 05-28-2015, 01:13 AM
phuongdt phuongdt is offline
Join Date: Nov 2014
Posts: 9
phuongdt has 10 reputation points
Default Wrap up without call

Hi everybody,
I have a problem with IPOCC 9.0.3. Please help me.
My IPOCC have 12 voice Agent and 1 Sup with two group. In Group 1, I have 8 agent. In group 2 I have 4 agent and Sup in two group.
When agent login to system, the last agent log in will be wrap up without call status. although, I don't config wrap up in my system. I don't know hơ to fix it.

Last edited by phuongdt; 05-28-2015 at 01:16 AM.
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