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Old 01-20-2015, 09:54 AM
pcarri pcarri is offline
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An onsite engineer arrived yesterday to address the original "analog line disconnecting" issue. Yesterday the other SR addressing the 2 analog cards with red flashing lights was supposed to be assigned to an engineer, he actually ordered 4, so I think he'll be able to take care of both. I'll wait today to see if he gets the SR or can resolve the issue and escalate it this afternoon if necessary.

Thank you for the advice
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