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Old 11-16-2015, 11:41 AM
rojas8 rojas8 is offline
Hot Shot
Join Date: May 2011
Posts: 12
rojas8 has 10 reputation points
Default AAAD Skillset call went transfer, keep busy the original agent.

Went a agent recieve a Call and transfer the call, the AAAD keep busy and cannot recieve a new call. Went drop the Call, release the AAAD en original agent recieve the call.
The agents are using the Win Comunicator with the AAAD. Any tip??
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