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Old 12-14-2015, 05:06 AM
vikramsg vikramsg is offline
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Join Date: Apr 2011
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can you please be more specific in the issue details?

The scenario look like the Agent1 receives a Skillset call, Answers it. Agent1 is transfering the call to Agent2 however Agent2 is busy/Unavailable. Agent1 cannot receive the call untill the "FastBusy" tone is completed. if this is the case, then this is working as designed.
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Vikram SG
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