View Single Post
Old 12-14-2015, 05:06 AM
vikramsg vikramsg is offline
Join Date: Apr 2011
Posts: 30
vikramsg has 11 reputation points

can you please be more specific in the issue details?

The scenario look like the Agent1 receives a Skillset call, Answers it. Agent1 is transfering the call to Agent2 however Agent2 is busy/Unavailable. Agent1 cannot receive the call untill the "FastBusy" tone is completed. if this is the case, then this is working as designed.
Vikram SG
Reply With Quote