Thread: LoggedOn Agents
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Old 12-20-2015, 11:39 PM
zgti zgti is offline
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Join Date: Oct 2015
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Default LoggedOn Agents

Hi,

In the taskflow, when I use the logic
Quote:
ag(Service)[].loggedOn > 0
and the agents in the group "Service" are logged in but "on break" the no-exit is followed. Is this correct?
The agents determine if the department is reachable or not, by loggin in or out.
But when they are logged in and on break, the calls need to go to the queue.
Is there any solution for this?

Regards, Peter
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