Thread: LoggedOn Agents
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Old 03-28-2016, 03:09 PM
parke92 parke92 is offline
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Join Date: Jul 2014
Posts: 24
parke92 has 10 reputation points

Did you find a way to check if all agents are on break versus signed out? I have a customer that needs for us to check if all agents are logged out go to the operator however, if they are all on break, then keep call in queue. Any ideas?
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