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Old 02-05-2019, 07:41 AM
alb293 alb293 is offline
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Join Date: Jul 2011
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It's the same problem in both countries. You don't want the user to have to dial an access number for emergency calls. The way to do this in the route pattern (which is what worked for me, I didn't even attempt the ars digit conversion) is as follows:
You will need a routing pattern for each location, using the local trunks there. Set up your routing pattern for the 211 condition. Enter the location Trunk Group, FRL 0, NPA for that location, nothing in the next 4 fields is necessary, then in Inserted Digits put "0". Save this routing pattern.
Then, in the ARS analysis table for each location, enter dialed string 211, Total Min 3, Total Max 3, the routing pattern that you created for the 211 condition in that location, then Call Type "emer". Save.

Last edited by alb293; 02-05-2019 at 07:44 AM.
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