Thread: Agents in AUX Work mode
View Single Post
  #2  
Old 09-22-2011, 07:59 PM
hongc hongc is offline
Hot Shot
.
  
Join Date: Aug 2011
Posts: 20
hongc has 10 reputation points
Default
Hello,

Can I know the CM version? also can I know if the agents are in manual in mode or auto in mode when the call comes in?

Thanks,
Tristan
Reply With Quote