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Old 10-07-2014, 07:03 AM
ankamath ankamath is offline
Join Date: Jul 2013
Posts: 29
ankamath has 10 reputation points

Do you have the CP Trace logs from the desktop from which we are trying to open the attachment ?

Also if they have the same Fax sent from desktop messaging inbox to Outlook inbox, are you able to open ?

The Anti-Virus is ofcourse something to check for since it is mostly found a culprit. but since you have other desktop's use the same Anti-virus and works fine means they have some other application's adding into it..

Kindly provide the CP trace logs and also the Event logs from the Desktop.

Amith K
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