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Old 06-20-2016, 01:25 PM
haddod haddod is offline
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Join Date: Apr 2015
Posts: 15
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Default Agents in Contact Recorder

Customers are requesting that the fields for agents be the IPOCC assigned agent name versus the extension. How can I change this? Currently the column in Contact Recorder shows the extension only. I tried to paste a snippet of it in this thread but could not.

Last edited by haddod; 06-20-2016 at 01:30 PM.
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