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Old 05-13-2016, 10:36 AM
ley1 ley1 is offline
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Join Date: May 2015
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Default Why does CTI app lose Connectivity to AES?

We have a third party custom CTI application that uses AES. I frequently (at least once a week) have to start and stop the services on the CTI application, as it has started to receive garbage from the AES. The developer says there is an issue with the AES losing it's connecting to the CTI application and not being able to "re-establish" the link. He ways it is an issue on the AES side. I have always experience many problems with AES connections on this, as well as other applications. Does anyone else experience this "flakiness" with AES? Is there truly a problem with AES here? Is it something Avaya is working to correct? My multi-billion dollar call center is frantic that at least one morning every week they come in and their custom application is down. Help!

Last edited by ley1; 05-13-2016 at 10:37 AM. Reason: typo
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