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Old 05-29-2018, 04:44 PM
vjheath vjheath is offline
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Join Date: Feb 2015
Posts: 12
vjheath has 10 reputation points
Default ED Admin Routing rules v. 3.4

This has changed in ED version 3.4. Workflows are assigned to a DID through the ED Admin Routing tab. In collaboratory, you can setup a rule for each of the 10 numbers behind 23xx.

Select Call Intercept to Called party, a Rule Name like 2302


and select a workflow of that type - Call Intercept to Called party.

Now when you call your lab main DID and enter 2302, your workflow will pick up.

I hope this helps!
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