Thread: Agent Group
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Old 02-22-2018, 04:56 AM
marquardt marquardt is offline
Join Date: May 2014
Location: Stuttgart - Germany
Posts: 190
marquardt has 14 reputation pointsmarquardt has 14 reputation points
Default Agent group - Sign off prevention

You can use the Sign off prevention of an Agent group.

For example: Configuration - Agent group - tab Telephony:
Sign off prev.: 10 Agents

If the Agent is the 11th Agent then he can sign off.
All other (10) cannot sign off.

Sign off prev: 0 ->off
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