Thread: Aacc - ccxml
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Old 05-28-2014, 04:02 PM
kburna kburna is offline
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Default Aacc - ccxml

I am attempting to merge a call with AAEP and AACC using CCXML and I am not seeing the pattern of events I would expect. I receive a connection.connected event when the call is ringing at the agent desktop. How can I tell when the agent has answered the phone?
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