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Old 06-19-2014, 10:19 AM
reyes110 reyes110 is offline
Join Date: Jun 2014
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Default SMDR with zero call duration for connected calls

Hi. We recently replaced a customer's IP Office v2 firmware 8.0 with digital sets with another IP Office but with firmware 8.1 and IP sets. Previously we were getting accurate SMDR/CDR records, but after the change 98% of outgoing calls show up with "00:00:00" for call duration although the calls connected and went on for multiple minutes. The IP Office was configured the same as the one it replaced with the SMDR/CDRs going to a server listening on a specific port number. Is there anything you all can suggest that I check?
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