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Old 06-24-2015, 10:56 PM
bennylu bennylu is offline
Join Date: Mar 2011
Posts: 221
bennylu has 10 reputation points
Default Agent Group Name

If an agent belongs to multiple agent groups, is it possible to display the agent group names when the phone is ringing. In my example the call goes to an AA menu then is transferred to different agent groups depending on the digit pressed. It only displayed the topic name but no agent group names displayed.
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