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Old 11-04-2021, 02:33 AM
khali33 khali33 is offline
Join Date: Nov 2016
Posts: 26
khali33 has 10 reputation points

Thanks god , I get it
First from accs administration page go to multimedia, then open agent desktop configuration choose basic screen pop up then choose general intrinsic then check mark on screen parameter of (AD_CLID)
then goto basic screen popup tap and click add and add the url of your web based crm search box and mark on always on screen pop up.

so when the agent answer call contact center will take caller id then put it in the crm and make search and get the data
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