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Old 09-22-2010, 02:27 AM
hanibey hanibey is offline
Join Date: Sep 2010
Posts: 9
hanibey has 10 reputation points
Default Customer Identification Assistant


When a call is incoming, i want the contact that opens on the Agent Desktop to be based on the UUI and not the Caller ID. I'm using CCE 4.1.2
This can be achieved using the Customer Identification Assistant, correct?

But the problem is that my UUI field contains several info which i need to filter in order to get the required value, so i'll most probably need to modify the Customer Identification Assistant treatment.

Does this feature uses any stored procedures or functions? If not, is there any way to modify it?

Thank you.
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