View Single Post
Old 10-23-2010, 12:38 PM
dmkirubhakar dmkirubhakar is offline
Join Date: Apr 2010
Posts: 3
dmkirubhakar has 10 reputation points

Are you trying to manupulate the UUI information ?

In CCE OOTB this is not possible and cannot be achieved. My recommendation on this would be to develop a plugin which can be integrated with CCE and on any new incoming contacts the Database can be queried directly to retrieve the customer information

In the CCE all the database, all the interaction specific information are stored in sectors table - dbo.sectors table of the asmscontrol
Reply With Quote