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Old 10-14-2018, 07:24 PM
amarap amarap is offline
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Join Date: Mar 2018
Location: Manila, Philippines
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Default AACC 7.0.2.0 - Switchover Handling Script - Stuck Contacts

We operate AACC 7.0.2.0 with Enterprise Web chat and currently we have over 1800 contacts stuck under "Switchover Handling Script". I'm able to see this data on "Real-Time" reports "Standard_Application_Display".

Does anyone know how to clear these entries. Restarting CCMS & CCMM both does not help.

Thank you.
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