Thread: Ghost Calls
View Single Post
Old 08-05-2019, 08:41 AM
kumpuk kumpuk is offline
Aspiring Member
Join Date: Jun 2018
Posts: 2
kumpuk has 10 reputation points

It is 2019---- and these things still happen. I have moved to a new company, still using Avaya ACM, and still end up with Ghost calls. I would blame myself, but the issue was here before I arrived (phew). Calls come in, the agent "sees" the call for a split second and the call heads off to survey. This occurs randomly and seems to have no pattern on VDN/Vector or trunk group.
Reply With Quote