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Old 08-25-2015, 06:14 AM
vliegj vliegj is offline
Join Date: Jun 2014
Location: Curacao
Posts: 42
vliegj has 10 reputation points
Default Timeout agentgroup topic

Users want to change the timeout when a agent doesn't answer a call it will logout the agent from the topic.

I changed the timeout to 40 sec in the agentgroup. And assigned the group to a topic.

but still the agents are signed out after 15 sec not 40.

Has some experience the same issue???
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