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Old 08-10-2017, 11:03 AM
thiel2 thiel2 is offline
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This advice came from Avaya pre-sales support engineering, put it in place on a recent system, and it works great.



To setup the IP Office for NA to match the rest of the world and eliminate the 9 prefix to get out:

First change the default 9N / N / Dial short code to ? / . / Dial

Next change at least the Dial Delay Count to one greater than the number of digits in their dial plan, for example if they have 3 digit extensions set the Dial Delay Count to 4 if they have 4 digits set it to 5 ... You can also change the Dial Delay Time from 4 to 1 or maybe 2 seconds. This second field is how long it will wait before they dial the digits.

You may also wish to add 9911 and 911 as system short codes since you will be eliminating the 9N short code 9911 would not work but if you add 9911 as a system short code it would. 911 would continue to work but by adding the 911 short code it would speed that one up.

You can also speed things up by changing the short codes in the ARS table.
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