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Old 04-19-2015, 08:08 AM
billil billil is offline
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Join Date: Dec 2011
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Default IPOCC External Destination Variable

I have a customer who wishes individual agent queues/topics (50) and wants the wait message to include the option for the caller to press a key to leave a message in the agent's personal mailbox. I can create individual external destinations - 1 for each mailbox - but I don't want to have to create 50 individual IVRs each containing the unique external destination. Preferably I'd like to create a common macro that has a variable that is populated with the appropriate mailbox # for each topic. Can variables be used this way in IPOCC? It doesn't seem so. Does anyone have any suggestions on how to best do this and avoid the repetitive programming?

Thanks in advance
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