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Old 06-05-2015, 01:38 AM
jacks196 jacks196 is offline
Join Date: Oct 2014
Location: Sheffield, England
Posts: 44
jacks196 has 12 reputation points
Default User unable to go "Ready" in AAAD

We have a new user in AACC, if the user is assigned "Voice" and / or "OpenQ" contact types then all is fine, however, if we then add either "Email" or "Outbound" contact types, once the user has logged into AAAD, the drop-down menu is then greyed out which means they are unable to go "Ready" or "Logoff" etc...

We have deleted the users AACC account and the problem still exists.

Anybody any thoughts?

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