View Single Post
Old 07-29-2019, 02:22 PM
kridley kridley is offline
Aspiring Member
Join Date: Jul 2019
Posts: 2
kridley has 10 reputation points
Default Upgrade from 11.0 SP2 to FP4

The upgrade was done on an IOP 500V2
After upgrading, I discovered that the 46xxsetings file was not on the SD card of the IPO
I went to file management, and uploaded system files, and the settings file was not uploaded
The file is in C:\Program Files (x86)\Avaya\IP Office\Manager
I discovered that uploading system files does not pull files from C:\Program Files (x86)\Avaya\IP Office\Manager it actually pulls the files from C:\Program Files (x86)\Avaya\IP Office\Manager\MemoryCards\Common\system
So I copied the 46xxsetings file to C:\Program Files (x86)\Avaya\IP Office\Manager\MemoryCards\Common\system\primary, and uploaded system files again
Still no settings file on the SD card
I then discovered that Uploading System Files checks a file list in C:\Program Files (x86)\Avaya\IP Office\Manager\MemoryCards, and the settings file is not in the list, along with a lot of other files
There are only 229 files in this list that are placed into the Primary, and Backup directories on the SD card
There are 353 files in C:\Program Files (x86)\Avaya\IP Office\Manager\MemoryCards\Common\system\primary, and 423 system files in C:\Program Files (x86)\Avaya\IP Office\Manager (This is excluding all of the config BAK files)

OK done with the background...Now for the Questions:

Why did the settings file get deleted?
Why is the settings file missing from the File List?
How do I know that other files are not missing?
Why do only half of the files in the Manager Directory get loaded on to the SD card?

My vendor Avaya Support was no help - Their response was to just upload the settings file manually
So I turn to the Masters in this group, please enlighten me.
Reply With Quote