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Old 03-20-2018, 08:27 AM
materwey materwey is offline
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Join Date: Mar 2010
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Default how to wait in que for an individual extension?

We have Aura 6.3 - user would like to have their front desk staff person 'essentially' answer all calls. Call process would go like this: incoming call rings desk phone. If unable to answer, caller is provided an announcement that provides options to wait for an answer or to press a button and route to voice mail. The desk phone is an old digital 8434D. I cannot think of a way to que for a single extension. Any suggestions?
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