Thread: Cms
View Single Post
  #2  
Old 10-19-2016, 11:43 PM
shaikht shaikht is offline
Genius
.
 
Join Date: Feb 2010
Posts: 246
shaikht has 25 to 49 reputation pointsshaikht has 25 to 49 reputation pointsshaikht has 25 to 49 reputation points
Default

Hi,

Please make sure CWC are configured under Call Center Admin -> Call Work Codes.

We need to administer CWC to show them in reports. I

If it is done, please make sure CWC are pressed properly on call.

I hope it helps.
Reply With Quote