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Old 09-15-2011, 07:07 PM
ayrs ayrs is offline
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Join Date: Apr 2011
Location: Chino, Ca.
Posts: 7
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Default Agents in AUX Work mode

Does anyone know how to prevent a logged in agent from automatically going into AUX Work mode when the agent doesn't answer a Queue call. I have never seen anyone do this but there is always that one customer who requests these things.

Thanks
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Ayr, S.
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