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Old 08-11-2017, 10:47 AM
thiel2 thiel2 is offline
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Join Date: Apr 2013
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Incoming calls are typically routed to a Group, and the Group Type should be set to Collective Call Waiting, so that a 2nd call coming into the group will ring the phone even if already on a call. Then the Receptionist will be able to put the first call on hold and answer the 2nd call. If you enable Auto Hold, the Receptionist will be able to just press the ringing call and the first call will hold automatically
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