View Single Post
Old 01-20-2015, 10:20 AM
marzahn's Avatar
marzahn marzahn is offline
Join Date: May 2014
Location: Among the trees in Western RI
Posts: 236
marzahn has 24 reputation pointsmarzahn has 24 reputation points
Solution Delivered First ... Who is Responsible for Outpulsing?

My first question is:

On your outbound calls who does the outpulsing of the ANI? It is likely that you left this to your carrier. If so, I would start with them. This really feels like a carrier issue.

Here at my firm, I have elected to manage all outpulses for two reasons. First I don't want a call center agent's number going out. So with our call centers, I outpulse the primary VDN of that call center

The second reason is to protect the privacy of our staff. That is all calls from regular staff goes out with our main listed number. That means the option to give out a number is retained by our staff.

To do this I use the public-unknown-numbering set by trunk group. Does this help?
Thank you,
Bill Marzahn
Telecommunications Administrator
Neighborhood Health Plan of Rhode Island
299 Promenade Street
Providence, RI 02908-5720
401-459-6677 (Direct "Find-me" Line)

Last edited by marzahn; 01-21-2015 at 07:12 AM.
Reply With Quote