Thread: Changing break
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Old 01-30-2018, 09:18 PM
prasa7 prasa7 is offline
Join Date: Oct 2013
Posts: 27
prasa7 has 10 reputation points

got a work around for this one.
got a timer inserted which waits 4 secs before call is presented once agent gets free.
basically the agent has 4sec after finishing one break to going to another break without calls presented.
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