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Old 12-17-2012, 03:56 AM
pmulya pmulya is offline
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Join Date: Oct 2010
Posts: 23
pmulya has 11 reputation points

The error generally doesn't has any effect on call recording. The error just means that AACC has responded with the error on Stop recording request from ACR. As you mentioned its happening on few calls i believe it can be safely ignored in case you are not seeing any missing calls. If you see any missing call or error very frequently then i would suggest opening case with Avaya as this needs logs to be looked into to find the exact cause of the error.


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