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Old 09-10-2012, 09:14 AM
etart etart is offline
Aspiring Member
Join Date: Sep 2012
Posts: 1
etart has 10 reputation points
Default Broadcast to all agents in skillset

I have a BCM 450 with licencing for the following.

18 x ICC Agents
1 x ICC
4 x ICC Skillset
1 x ICC Reporting

I have a skillset setup with several agentís as members. When they are logged in I would like an incoming call to broadcast to all of them rather than just one agent? Iím aware you can set priority and least active but this is not suitable.

Is there a way to achieve this?

Thanks for your help.
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