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Old 12-06-2013, 12:23 PM
sconnell72376 sconnell72376 is offline
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An update. A technician went out to the client's site the other day. Did the following

Confirmed the data switch and the switch port the IP500 is patched into is the proper one.

He patched his laptop into the LAN port on the IP500, and was able to log into the system without any trouble. Did so multiple times without incident.

Security settings on the IP500 are default, no special credentials or changes to u/n and password.

Oddly, customer was able to log in once out of every 4 or 5 tries.

Of course, their network people are insisting this site is set up similar to their others that have an IP Office, and don't seem too willing to watch what happens with the traffic when my contact tries logging into this system. They want us to take the last step, and replace the control unit.
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