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Old 05-03-2017, 04:15 AM
pspieg pspieg is offline
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Join Date: Mar 2016
Posts: 24
pspieg has 10 reputation points
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I have just tested this taskflow, and found one MAJOR issue.
When you enter the queue, you never get out.
Despite agents get fre, you will remain in the queue announcements forever.

You will hear the next text when someone leaves the queue, but, despite you are number 1 in queue and agents are free, you will not be connected to this agent.
WHY?

Regards, Peter
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