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Old 02-08-2016, 01:29 PM
byrdc byrdc is offline
Hot Shot
Join Date: Oct 2010
Posts: 16
byrdc has 11 reputation points

We have seen this problem a lot in 9.1.X. Usually resetting the security settings will fix it. There are also some security settings that may need to be turned back on. It is covered in tech tip 282.
Also be aware it takes a minute or two to properly connect, so have a little patience.
If you watch it in monitor, with HTTP setting on, when it is working properly you will see

11:24:52 9002797mS HTTP: WebSocket|VMailPro_Support: Sending Ping
11:24:52 9002799mS HTTP: WebSocket|VMailPro_Support: Received Pong
The hand shake that makes it work.
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