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Old 02-20-2012, 06:57 AM
pccavaya pccavaya is offline
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Join Date: Feb 2012
Location: Pensacola
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Post Unable to pull contact

I have a web communication contact that doesn't get pushed to Agent Desktop. It is still marked as a new contact. When I try to manually pull the contact it says, "This Contact is not in the queue and cannot be pulled." How can I re-queue this contact or mark it as closed? Thanks.

Last edited by pccavaya; 02-20-2012 at 07:13 AM.
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