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Old 11-21-2016, 04:35 PM
mnorst mnorst is offline
Join Date: Mar 2015
Posts: 42
mnorst has 11 reputation points

Originally Posted by gsanadze View Post
I find that the largest fail issue for me is incorrect file names (or folder if not using the default).

Can you be more specific here? Does it mean I can not name the file any name I want?

I gave my announcements random names. They work fine in Task Flow as Announcemet Script element.

Does your IVR Scripts play announcement?
Usually when my scripts fail in the ivr, it is trying to playback a file that doesn't exist (usually because I either typed the wrong name or someone renamed the wav file). I'd either add logging to the script, or try the text-to-speech blocks on the error paths. This will help identify where in the script you have an issue, as it may not be the wav file playback.
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