View Single Post
Old 03-10-2016, 08:58 PM
bennylu bennylu is offline
Join Date: Mar 2011
Posts: 221
bennylu has 10 reputation points
Default change the priority after overflow to another agent group

Is it possible to change the call priority after overflow the calls to another agent group? I know I can add a new topic to give higher priority but is it possible to get it changed in the same task flow? Client has couple of advertised queuing greetings and they like to play it smoothly while waiting in the queue. There is an 'ask-in-loop' IVR to allow caller to break out to voicemail. If transfer the call to another topic, it is hard to control the time to play the IVR.
Reply With Quote